Oddle Shop
Hamburger
Concourse Skyline

Concourse Skyline

Concourse Skyline
ShoppingBag

Terms and Conditions

Great selection! Now, on to some..  

IMPORTANT information!


+ Please review details of the order before selecting the "Submit Order" button:


a. Personal Details
b. Delivery Address
c. Delivery Date and Time
d. Selection of menu items

 

+ PizzaFace will prepare and deliver all orders based on the details provided by the customer via the order page. Order details will also be clearly reflected in our confirmation email which will be sent to the customer. Customer information will be kept confidential. 


Please do not refresh the page, or hit the back button during the checkout process. Please note that there will be no change, cancellation, or refund for all orders received.

 

+ The minimum order is $50, at $5 delivery fee. Minimum order for FREE delivery is $80. 


Bulk and Advanced Orders

+ For orders of $250 and above, please call us at 6291-0200, at least 36 hours in advance. This is to ensure that our kitchen has ample preparation time and the freshest produce. 


+ Here's the number again < 6291-0200 > or Whatsapp < 9278-0669 >.


Deadline for Ordering

+ Only clearly specified orders which are fully paid will be processed. The ovens are ON everyday except Mondays, from 11am to 10pm. 

+ Orders will be accepted on a first-come-first-serve basis. We regret to turn down orders beyond our operational threshold to avoid the risk of poorly-fulfilled orders.

 

Delivery

+ Delivery fees vary for different locations. All deliveries are handled by our delivery partners Carpal and Lalamove.  


+ We strive to deliver as soon as the food is cooked. We are however unable to make guarantees in such unforeseen circumstances as alien attacks, major floods or fires.


+ Delivery drivers will contact the customer with the information provided by the customer.


+ In the event that orders are unfulfilled because the customer is not contactable, our assigned delivery personnel will wait for a maximum of ten minutes while trying to contact the customer before he/she leaves the location to fulfil other deliveries. Extra cost will be incurred and paid in cash directly to our delivery personnel if he/she has to re-deliver the said orders which must be within the valid shelf-life by the time the re-delivery is fulfilled. In all the said situations, any undelivered/expired orders will be sadly disposed of, with no compensation for the unfulfilled order. 

 

In-store Pickup

+ Our customer service team will contact the customer as soon as the order is ready for pickup.


+ In the unlikely event that customers fail to pick up their orders, two hours after the scheduled time, we will have to sadly dispose any unclaimed food, with no compensation for the unfulfilled order. 

 

Payment

+ We accept payments via PayPal using Visa, Mastercard, American Express & Debit cards.

+ You do not require a PayPal account to be able to make payments using any of the above cards. Payment instructions will be provided during the payment process.

+ Prevailing taxes apply. 

+ For orders above $250 in value, alternative payment methods can be arranged, prior to despatching the food. Please contact us for more information. 


Storage & Consumption


+ To ensure maximum freshness, we encourage our customers to consume their food ASAP. However, cold pizzas are known by some to be tasty too. 


+ Simple heating instructions:

  1. Pre-heat oven up to 180degC
  2. Place pizza in oven on foil for 2 mins or so, depending on how crispy and charred you want it. 
  3. Wrap crust with thin foil
  4. Not advisable for flavours with fresh veggies
  5. A dash/douse of olive oil brings it back to life!


Others

+ PizzaFace reserves the right to turn down orders for any reason as deemed appropriate by the team.

+ All visuals shown are for illustrative purposes only. We prepare, cook, plate and serve with hygiene, pride and strive to produce each item on our menu as close as possible to what is shown.

+ PizzaFace reserves the right to make any changes to menu items, prices and terms & conditions, where necessary.


+++ Most of all, we hope we fed you well!  :)